Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a new casino not on Gamstop for us to look at? This page tells you how to reach the Non Gamstop Casinos team and what we can help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can occasionally take longer during busy periods. Please include as much detail as you can — the name of the casino you're asking about, a screenshot if relevant, or the specific page you're referring to — so we can look into it properly.
What we can help with
- Corrections or updates to information on a casino review, bonus offer or payment method listed on the site
- Questions about how we rate and rank the operators featured on Non Gamstop Casinos
- Suggestions for new or recently launched casinos not on Gamstop that we haven't yet covered
- General feedback on the site, its layout, or how useful you found a particular guide
- Reports of broken links, outdated offers or anything that looks factually wrong
What we can't help with
We're an independent comparison site, not a casino operator, a payment provider or a gambling support service. That means we're not able to:
- Access, verify or make changes to any account you hold with a casino listed on this site
- Process withdrawals, deposits, bonus claims or account verification on a reader's behalf
- Resolve disputes between a player and an operator — these need to go through the casino's own support team, and where relevant, their licensing authority
- Offer personal advice on whether or how to gamble, or guidance on managing self-exclusion schemes
If your enquiry relates to gambling habits or wanting support around play, our Responsible Gambling page has information worth reading first.
Before you write in about a specific casino
If your message concerns a particular operator we've reviewed — for example a query about bonus terms, deposit limits or which currencies are accepted — it's worth checking our full Non GamStop Casinos 2026 - Best Online Casinos UK guide first, as many common questions are already answered there. Our ratings and rankings, including for brands like Betmica, Kikibet and Betninja, are based on published terms and our own research; if you think we've got something wrong, we genuinely want to know, so tell us the specifics and we'll review it.
A note on who we are
Non Gamstop Casinos is an independent site that compares and reviews casinos not on Gamstop for UK readers aged 18 and over. We're not affiliated with Gamstop, any UK regulator, or any of the casinos featured on this site. Some links on the site are commercial, and we may earn a commission if you sign up through them — this never affects how a casino is rated or ranked. You can read more about how we work on our About Us page, and the terms governing use of this site are set out in our Terms and Conditions.
Response times and what happens next
Once you get in touch, a member of the team reads your message and, where needed, checks it against the operator's current terms before replying. Straightforward corrections are usually actioned quickly; broader questions about ratings or methodology may take a little longer since they involve checking against our published criteria. We don't offer live chat or phone support at this time — email remains the best way to reach us.